Welcome to Sovereign Careline.
Sovereign Careline is a small organisation within Sovereign Housing Association dedicated to supporting older and vulnerable people living in their own homes. This allows our customers greater independence and freedom to pursue their own lifestyles than living in residential care.
This support is achieved through using high technology monitoring and communication devices in the customer's home. The customer can then easily summon the help they need themselves, or in some cases allow automatic alarms to alert the Careline that there is a problem.
These services are monitored by our highly trained and experienced operators from our care centre, based in Newbury. When our operators receive a call from a customer or an automatic alert, they will take whatever action is required to deal with the situation. This could include: simply talking to and reassuring the customer, calling a neighbour or relative, calling a scheme manager or social worker or, when required, calling the emergency services.
“Thanks for the marvellous job you do.”
- Daughter of Mrs M, a resident who called Careline regularly before she moved into a care home.
“I wish to express my thanks and appreciation of your excellent service which has been vital in the care and rescue of my mother after several falls.”
- Ms P, Hampshire
“I’d like to pass on my thanks for what you do – you all do a fantastic job!”
- Mr C, Newbury