About Sovereign Careline

Sovereign Careline is a small organisation within Sovereign Housing Association dedicated to supporting older and vulnerable people living in their own homes.  This allows our customers greater independence and freedom to pursue their own lifestyles than living in residential care.

This support is achieved through using high technology monitoring and communication devices in the customer’s home.  The customer can then easily summon the help they need themselves, or in some cases allow automatic alarms to alert the Careline that there is a problem.

These services are monitored by our highly trained and experienced operators from our care centre, based in Newbury.  When our operators receive a call from a customer or an automatic alert, they will take whatever action is required to deal with the situation.  This could include: simply talking to and reassuring the customer, calling a neighbour or relative, calling a scheme manager or social worker or, when required, calling the emergency services.

Whatever the customer’s situation, an individual package can be tailored to best suit their needs.  Sovereign Careline staff are continually searching the market place for the latest developments in assistive technology and refining operations to provide the best service for our customers.  Support from Sovereign Careline equals safety and security for our customers and peace of mind for their family and loved ones. 

Our 24-hour Careline enables vulnerable people to live independently in their own homes with the reassurance that help is available at the touch of a button.

A care alarm is for anyone – especially if you live alone, feel vulnerable, are disabled, or have been the victim of crime.

Careline provides peace of mind to residents and their families in both Sovereign properties and private homes around central-southern England, as well as looking after the vulnerable residents of several other housing associations.

We:

• answer 98.5% of all emergency calls within 60 seconds
• have trained operators ready to answer calls 24 hours a day, every day of the year, and
• provide discreet, easy-to-use alarm equipment fitted in your home by our friendly and professional installers.

Choose the level of support you require – from a small pendant to call for help when needed, to a wide range of state-of-the-art telecare sensors which give you the confidence to continue living safely in your home.